Terms And Conditions

Welcome to Kayserya. By accessing or using our website (www.kayserya.com), you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not accept any part of these terms, kindly discontinue use of the website.

1. General Overview

These Terms and Conditions apply to your use of the Kayserya website and all services offered through it. We reserve the right to modify or update these terms at any time without prior notice. Your continued use of the site following any changes constitutes your acceptance of those changes.

2. Eligibility

By using this website, you confirm that you are 18 years of age or older, or using the site under the supervision of a parent or legal guardian.

3. Product Information

We strive to present all product details and colors as accurately as possible. However, actual colors may vary slightly due to screen settings or photography lighting. Kayserya reserves the right to change or discontinue any product without prior notice.

4. Orders & Payments

  • All orders are subject to product availability and confirmation.

  • Prices are listed in Pakistani Rupees (PKR) and include applicable taxes unless otherwise stated.

  • We reserve the right to cancel orders in case of pricing errors, stock unavailability, or suspected fraudulent activity.

  • For international customers, currency conversion may apply depending on your bank or payment provider.

5. Shipping & Delivery

Please refer to our Shipping Policy for complete information on shipping timelines, courier services, and applicable charges.

6. Returns & Exchanges

Products are eligible for exchange according to our Return & Exchange Policy. Custom-made items and international orders are non-exchangeable, except in cases of damage or incorrect shipment. Cash refunds are not offered; store credit will be issued where applicable.

7. User Conduct

By using our website, you agree not to:

  • Violate any applicable laws or regulations

  • Upload or transmit harmful software or viruses

  • Attempt to gain unauthorized access to our systems

  • Provide false, inaccurate, or misleading information

8. Intellectual Property

All content on the Kayserya website—including but not limited to text, images, product designs, graphics, and logos—is the exclusive property of Kayserya and protected by applicable copyright and trademark laws. Reproduction, redistribution, or misuse without prior written consent is strictly prohibited.

9. Limitation of Liability

Kayserya is not liable for any direct, indirect, or incidental damages resulting from:

  • The use or misuse of our products

  • Delays or disruptions in delivery

  • Site errors or outages

  • Unauthorized access to personal data

10. Privacy Policy

We value your privacy and take your data security seriously. Please review our Privacy Policy to understand how your information is collected, used, and protected.

11. Governing Law

These Terms & Conditions are governed by the laws of the Islamic Republic of Pakistan. Any legal disputes shall fall under the exclusive jurisdiction of the courts in Lahore, Pakistan.